1. General Principle
Because many Projexa Solutions services involve customized planning, development time, reserved resources and digital deliverables, refund eligibility depends on the stage of the engagement and the terms stated in the applicable quote or proposal.
2. Before Work Starts
If a paid project is cancelled before meaningful work has started, we may provide a full or partial refund after deducting any non-recoverable payment-processing charges or work already performed, where applicable.
3. After Work Has Started
Once development, analysis, design, documentation or other agreed work has started, refunds may be reduced to account for work completed, committed resources, third-party costs and non-refundable charges. The applicable project proposal may specify a different milestone-based arrangement.
4. Delivered or Approved Work
Amounts relating to completed and accepted milestones, delivered digital assets or services already substantially performed are generally non-refundable except where required by applicable law or expressly agreed in writing.
5. Client Cancellation
Cancellation requests should be sent to projexasolutions@gmail.com with the order/project details. We will review the project stage and applicable terms and confirm the eligible refund, if any.
6. Changes in Requirements
A request to substantially change the agreed scope is not automatically a cancellation. We may provide a revised quote or timeline. If the parties cannot agree on the revised scope, cancellation will be handled under the applicable project terms and stage of completion.
7. Internship Cancellation
Internship fees are subject to the specific internship offer and enrollment terms. Once internship access, materials, mentoring or other program services have been provided, the refundable amount may be reduced based on services already delivered. The separate Internship Terms & Conditions apply.
8. Payment Failures and Duplicate Payments
If a payment is duplicated or a payment succeeds but the corresponding order is not recorded correctly, contact us with the transaction reference. We will verify the transaction and process any confirmed duplicate or erroneous payment according to the applicable payment-provider process.
9. Refund Processing
Approved refunds are normally returned through the original payment method or another appropriate method supported by the payment provider. Processing time can depend on the payment gateway and banking institution.
10. Non-Refundable Third-Party Charges
Where a service has already incurred non-recoverable third-party charges, those amounts may be excluded from a refund where permitted by the applicable agreement and law.
11. Contact
Refund and cancellation requests: projexasolutions@gmail.com.
For a specific paid engagement, the signed/accepted proposal, invoice or order confirmation may contain service-specific refund terms. Where there is a conflict, the specific written commercial terms will govern to the extent permitted by law.